Help Center

Privacy Policy

Updated Time:2020-07-16  Views:854

Gname cares about your privacy. For this reason, we collect and use personal information only as needed to deliver our services and products, and to communicate with you about the same, or as you have requested (collectively, our”Services”). 
This Privacy Policy sets out how we collect, use, transfer, retain, secure and disclose your personal data and/or personal data about your customers or end users that you provide to us pursuant to your use of Gname Platform services, as well as other terms relating to data location. It also describes your choices regarding use, access and correction of your personal data. 

1.What Information We Collect,How and Why
1.1We collect and retain personal information that you submit to us voluntarily in signing up or purchase any of our services. Your personal information includes information such as
i)complete registration forms or purchase our services which require you to provide information such as your email address, name, and payment information. 
ii)complete personal information in your account profile, such as address, date of birth, government identification or other data collected that could directly or indirectly identify you. 
iii)ask for assistance from our customer support team, such as mobile or telephone number. 
iv) participate in contests, surveys that might require information about you.
1.2If you make purchases for our Services, you may be required to provide information related to your payment instrument (such as credit cards), including information about your payment instrument organisation, your payment instrument number, the security code, and the expiration date of your payment instrument, directly to our payment service provider.
1.3 We may from time to time collect additional information from you and obtain information about you from third parties in order to carry out risk control, fraud prevention and compliance procedures. For example, we may collect payment-related information from third parties and combine it with information we collect about you for the purpose of fraud prevention and risk control. Meanwhile, to comply with applicable law, legal process or lawful government request, or in respect of any claims or potential claims brought against us or our parent companies, shareholders, subsidiaries and affiliates.
1.4 Cookies and Other Information Related to Use of the Website.
Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behavior, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. We may also gather general information such as the date, time, operating system, platform, navigation history, and IP address of users to our Website. We use this information for our internal security audit logs, trend analysis, and system administration, and to gather broad demographic information about our users. We may also associate this general information with your personal information. By visiting our Website, you affirmatively consent to our collection and use of this information in line with the foregoing.

2.How We Utilize/USE the Information
We collect , use and disclose personal infomationfor the following purposes or other lawful purposes:
2.1To process your registration as a user,  maintain and manage your registration;
2.2To communicate with customers, and providing the Services to you and/or your end users;
2.3To process your purchases and/or needs of services ; respond to your queries, feedback, claims or disputes;
2.4statistical analysis in order to identify any security risks, errors, or improve our services;
2.5 Understand and analyze how you use our Services and what services are most relevant to you.
2.6 With your consent(or where otherwise permitted by applicable law in your jurisdiction), We may use your name, phone number, residential address, email address and fax number (which may incorporate personal data) to provide notices, surveys, product alerts, related communications and other marketing and promotional materials to you relating to goods and services offered by us.
2.7 Transfer of personal data. If you utilize our Services from a country other than the country where our servers are located, your personal information may be transferred across international borders. You are solely responsible for ensuring compliance with any laws or regulatory obligations relating to personal data and/or privacy and your use of the same on or in connection with services.
2.8 We may have the need to provide customer information to third parties for certain services, including but not limited to, credit card processors, technical support services,  customer relationship management, SMS delivery, Collections Agencies, UDRP dispute providers, Whois Data Escrow providers, ICANN, registry compliance, law enforcement, among other third parties for other similar such reasons. We will only share information that is necessary for the third party to provide the required services. This information will not be sold nor voluntarily disseminated unless reasonably needed at our sole discretion. Upon purchasing a domain from We your personal information may be provided to the current registrar of record, which may or may not be gname.com, allowing you to gain control and access to your domain name.
2.9 To comply with applicable law, legal process or lawful government request, or in respect of any claims or potential claims brought against us or our parent companies, shareholders, subsidiaries and affiliates; To perform risk control, sanctions screening; and check for unlawful, fraudulent, deceptive or malicious activities.

3.How We Secure Your Personal Information
We use commercially reasonable endeavors and follow generally accepted standards to protect the personal data that you provide to us both during transmission and once received and stored, including utilization of encryption where appropriate. We limit access to your personal data and other data to people who need to access to such data for their work.
Nevertheless, no data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect your personal data, we cannot guarantee the security of any personal data you transmit to us and you do so at your own risk. We cannot and do not guarantee security in connection with your use of our services. 

4.To Access, Update, or Delete Your Personal Information
You have the right to correct any personal information held about you that is inaccurate or incomplete. Also, You have the right issue a request to deletion of your personal data. We will review your request and delete data if possible. We reserves the right, in its sole discretion, to retain any personal data. Personal data may be retained for several reasons, including, but not limited to: fraud mitigation; preserving or enforcing legal and/or contractual rights; data retention mandated by local law, ICANN mandates, relevant domain registries, contracts, or reasons necessary to our business and operate such services. If you have questions about data security or retention you may contact us with your questions or concerns. 

5.Links
The Websites provided by Gname contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our Website and to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by this Website.

6.Age Restrictions & Children
You must be at least twenty-one years old to register online or purchase or otherwise use our Services. If you are under 21, you may use our Services only with involvement of a parent or guardian. Gname does not knowingly collect information from children who are younger than the age required by applicable law. If you know of or have reason to believe anyone under the age of 21 has provided us with any personal data, please contact us.

7.Changes To This Privacy Policy
If you choose to visit our Website, create a Gname account, and/or utilize our Services, any dispute over privacy related to the same is subject to this Privacy Policy and our Terms of Use, including limitations on damages, arbitration of disputes, and application of the law of Singapore. If you have any concern about privacy at Gname, please send us your concern using online customer service or submit a ticket via your Gname account, and we will investigate and address it as necessary. Our business changes constantly so we reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy, by email, and/or by means of a notice on our home page of our Website prior to the implementation of the changes.

8.Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us by email at privacy@gname.com or submit a ticket via your Gname account. 

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