Welcome to GNAME Tools (hereinafter referred to as the "Service" or "GNAME Tools"). This GNAME Tools Service and Subscription Agreement (hereinafter referred to as the "Agreement") is an agreement entered into by and between you (hereinafter referred to as the "User" or "Customer") and GNAME.COM (hereinafter referred to as "GNAME" or "we/us") regarding the purchase, subscription, use, and access to GNAME Tools and its related data inquiry, export, analysis, and API services.
Please read this Agreement carefully before purchasing or using the Service. By subscribing, purchasing query packages or API plans, or actually using the Service, you represent that you have read, understood, and agreed to be bound by all the terms and conditions of this Agreement.
1. Service Description
1.1 GNAME Tools provides a series of professional domain name and website analysis tools, including but not limited to WHOIS lookup, Site History, search engine indexing status (Google/Bing Indexing), SEO authority analysis (Moz/Majestic Authority), accessibility testing, IP fetching, HTTP status code checking, and domain valuation. In addition, GNAME Tools provides API services, allowing users to access relevant domain data and analysis functions through standardized API interfaces and integrate them into their own applications, platforms, or business systems.
1.2 The data types supported by the API service include, but are not limited to, WHOIS information, SEO data, search engine indexing status, site history, and related analysis data. The specific supported data scope, interface functions, request parameters, and return content are subject to the official GNAME Tools API development documentation. We provide analysis results through industry algorithms and multi-dimensional data sources. All query and analysis data are for reference only and do not constitute an absolute guarantee for any investment, trading, or development decisions.
2. Subscription Models, Billing, and Payment
2.1 We provide query package services and API subscription services to meet the needs of different users. All fees are settled according to the prices and relevant rules displayed on the page at the time of purchase or subscription. Supported payment methods include Credit Cards, PayPal, Wire Transfers, and Alipay. Specific payment options are subject to the payment methods actually provided on the checkout page.
2.2 Periodic Subscription Model for Query Packages
Periodic subscriptions are divided into continuous monthly, continuous quarterly, and continuous annual types, including different tiers such as Starter, Pro, and Advanced.
Daily Limit: Subscription plans provide a daily query point limit (e.g., ranging from 1,000 to 100,000 points per day). The daily limit will automatically reset every day during the subscription period.
Auto-renew: All periodic subscription plans have auto-renew enabled by default. Unless you actively cancel the renewal before the end of the current billing cycle, the system will automatically deduct the fee for the next cycle at the end of each cycle.
Overage Instructions: If you exhaust your daily query point limit, the system will not automatically charge overage fees without your consent. You will need to upgrade your current subscription plan or purchase an additional query package to continue making queries beyond the limit.
2.3 Pay-As-You-Go Mode for Query Packages
Allowance and Validity: The query package provides a one-time total query point limit (e.g., ranging from 50,000 to 1,000,000 points). The pay-as-you-go query package is valid for 1 month from the date of purchase.
Expiration: Users must use up the query points within the validity period. After the validity period expires, unused query points will be automatically cleared to zero and are not eligible for rollover or refund.
2.4 API Subscription Service
The API service adopts an independent subscription model, allowing users to choose the corresponding API plan based on actual business needs.
Subscription Plans: The API service provides Developer, Professional, and Enterprise standard subscription plans, and supports customized services. Different plans correspond to different API call frequencies and service permissions, subject to the content displayed on the API plan page.
Subscription Cycle: API plans only support annual subscriptions. The actual subscription fee is subject to the price displayed on the purchase page.
API Service Activation: After users successfully complete the API plan subscription and payment, they will obtain the corresponding API usage permissions. Users can view API-related information through "My API" in account management and make interface calls according to the official API development documentation.
Call Frequency Limits: Different API plans have different call frequency limits. The current standard plans are as follows:
- Developer: 1 API request per second.
- Professional: 3 API requests per second.
- Enterprise: 5 API requests per second.
Users should use the API service in accordance with the call frequency corresponding to their subscribed plan. Requests exceeding the prescribed call frequency may be limited or rejected by the system. Specific calling rules and restrictions are subject to the API development documentation and actual service configuration.
Subscription Term: API usage permissions are valid within the currently paid subscription cycle. If the subscription expires and is not successfully renewed, the relevant API usage permissions will be terminated or suspended according to system rules.
Auto-renew: API periodic subscriptions have auto-renew enabled by default. Unless the user actively cancels the auto-renewal before the end of the current billing cycle, the system will automatically deduct the subscription fee for the next cycle before the current subscription cycle ends.
Plan Upgrades: Users can adjust their API subscription plans based on actual needs. Plan upgrades and related fees are executed according to the rules displayed on the page.
Service Independence: API subscriptions and query packages are two independent services. API plans do not provide query point allowances, and query packages do not include API call permissions.
2.5 Price Adjustments and Tax Liabilities
GNAME reserves the right to adjust query package and API plan prices at any time according to market conditions or service cost changes. Any price adjustments will only take effect for newly generated orders or the next auto-renewal cycle after the adjustment, and will not retrospectively affect your currently paid billing cycle. Unless otherwise expressly stated on the checkout page, all subscription prices displayed for this Service do not include Value Added Tax (VAT), Goods and Services Tax (GST), Withholding Tax, or other statutory taxes that may apply in the user's country/region. If the law requires the payment of relevant taxes, they shall be fully borne by the user.
3. Upgrade, Cancellation, and Refund Policy
3.1 Plan Upgrades
Query Package Periodic Subscription Upgrades: Users can upgrade their current periodic subscription to a higher tier at any time on the "My Plans" page. The upgrade will usually take effect immediately, and the system will settle the price difference based on the remaining time in the current billing cycle.
Query Package Pay-As-You-Go Restrictions: The Total Allowance mode does not support direct upgrades. Users need to separately purchase a new subscription plan or an additional pay-as-you-go query package.
API Plan Upgrades: Users can adjust their current API subscription plan according to actual business needs. The effective time, fee settlement, and relevant rules for plan upgrades are subject to the content displayed on the API plan page.
3.2 Subscription Cancellation
Query Package Subscription Cancellation: Users can manage and cancel their subscriptions at any time on the "My Plans" page.
API Subscription Cancellation: Users can manage and cancel API plan subscriptions on the "My API" page in account management.
Service Term After Cancellation: After a subscription is canceled, the system will stop automatic deductions for subsequent cycles. The cancellation operation will not affect the right to use the service within the currently paid subscription cycle. Users may continue to use the corresponding services before the end of the current billing cycle.
Expiration Processing: After the current subscription cycle ends, if the renewal is not successful, the relevant subscription services and usage rights will be terminated. If users need to continue using the service, they must re-subscribe to the corresponding plan.
3.3 Refund Policy
Because GNAME Tools provides virtual services and digital content, once query packages and API plans are successfully subscribed, activated, or purchased, we do not provide refunds under any circumstances. Please carefully evaluate your business needs and double-check your selected plan before confirming payment.
A user canceling auto-renewal only represents stopping automatic deductions for subsequent cycles and does not constitute a refund of the subscription fees already paid for the current cycle.
Users are requested to carefully evaluate their business needs and verify the selected plan, subscription cycle, and related service content before confirming payment.
The above refund rules do not affect the non-excludable statutory rights granted to users by applicable laws and regulations.
4. Intellectual Property and Restrictions
4.1 GNAME retains all intellectual property rights to the Service and all its underlying technologies, algorithms, interface designs, and brand logos. Without GNAME's explicit written permission, users shall not:
Reverse engineer, decompile, or attempt to extract the source code of the Service;
Use automated programs (other than the APIs or batch functions provided by the Service) to maliciously scrape, abuse system resources, or attempt to circumvent concurrent query limits; and
Use the data provided by the Service for illegal purposes, or resell it to unauthorized third parties.
4.2 API Usage and Security Requirements:
Users shall properly safeguard API-related information, including API IDs, API keys, and other authentication credentials, and shall not publicly disclose them or allow unauthorized third parties to use them.
Users shall be responsible for all requests initiated through their API accounts and related usage behaviors. If API information is leaked, stolen, or unauthorized calls occur due to the user's own reasons, the resulting losses and liabilities shall be borne by the user in accordance with the law.
If users discover API information leakage, abnormal calls, or other situations that may endanger account security, they should immediately take security measures and contact GNAME Tools. For API usage behaviors that pose security risks or violate this Agreement, GNAME reserves the right to immediately limit, suspend, or permanently ban the account without prior notice, and will not refund any fees already paid.
5. Data Compliance and Privacy Protection
5.1 Data Source Disclaimer: Various data provided by GNAME Tools (including but not limited to WHOIS, site history records, etc.) are sourced from public channels or third-party partner service providers. GNAME does not provide any form of guarantee or endorsement for the absolute accuracy, authenticity, or legality of third-party data sources.
5.2 User Compliance Commitment: The user hereby warrants that their actions of obtaining, storing, and processing relevant data using the Service fully comply with the data protection and privacy laws applicable in their country/region and the place where their business is conducted (including but not limited to the EU General Data Protection Regulation (GDPR) and the Singapore Personal Data Protection Act (PDPA)).
5.3 Prohibition of Illegal Use: Users are explicitly prohibited from using data obtained through GNAME Tools (such as emails, phone numbers, IP addresses, etc.) to conduct spamming, phishing, illegal monitoring, doxxing, or other behaviors that infringe upon the legitimate privacy rights of third parties. In case of any violation, GNAME has the right to immediately terminate the service and reserves the right to report to and cooperate with relevant law enforcement agencies for investigation.
6. Disclaimers and Limitation of Liability
6.1 The Service is provided on an "as is" and "as available" basis. Although we are committed to providing stable and highly available tools, GNAME makes no express or implied warranties regarding the absolute accuracy, timeliness of the data, or its fitness for a particular commercial purpose.
6.2 GNAME Tools has the right to adjust, upgrade, or optimize the service content, functions, API interfaces, call rules, and related service policies of GNAME Tools according to business development, technical upgrades, system maintenance, or other reasonable needs. For planned major service adjustments or changes that may have a material impact on users, GNAME Tools will notify users through website announcements or other appropriate means where reasonably practicable.
6.3 SLA and Force Majeure: Except for enterprise customized agreements otherwise agreed in writing by both parties, for standard API subscriptions and query packages, GNAME does not provide absolute SLA uptime guarantees. GNAME shall not bear any liability for breach of contract for brief service unavailability or delays caused by basic telecommunication network failures, DNS hijacking, third-party data source interface downtime, policy blockades, hacker attacks, or planned system maintenance.
6.4 Limitation of Liability: To the maximum extent permitted by applicable law, GNAME shall not be liable for any loss of profits, data loss, business interruption, or other indirect, incidental, or punitive damages arising out of the user's use or inability to use the Service. In no event shall GNAME's maximum cumulative liability arising from this Agreement or the Service exceed the total amount of fees actually paid by the user for the specifically affected service in the three months prior to the event giving rise to the claim.
7. Governing Law and Dispute Resolution
The conclusion, execution, interpretation, and dispute resolution of this Agreement shall be governed by the laws of the Republic of Singapore (without regard to its conflict of law principles).
If any dispute arises between the two parties in connection with this Agreement or the use of the Service, it shall first be resolved through friendly negotiation; if negotiation fails, either party has the right to submit the dispute to the Singapore International Arbitration Centre (SIAC) for arbitration in Singapore in accordance with the Arbitration Rules of the Centre in force at the time of submission for arbitration. The language of arbitration shall be English. The arbitral award is final and binding on both parties.
