Help Center

Abuse Policy

Updated Time:2023-03-23  Views:8788

If you want to report domain abuse incidents to Gname, the easiest and fastest way is to submit a report through our Online Reporting System. Here you can select the type of abuse and fill out the form providing the required information and/or evidence.

Before submitting the form, you need to confirm that the Sponsoring Registrar of the abusive domain is Gname. You can click here to check the WHOIS information.

The required information and/or evidence in the form is to substantiate your allegations and help us verify the abuse report to take appropriate action if necessary.
The required information and/or evidence you need to provide to us may vary depending on the type of issue you are reporting.

When filling out the form, you will be asked to provide a contact email and verify it. This is to ensure that we can contact you through effective channels if necessary.

It should be reminded that you should ensure that all information and evidence submitted through the Online Reporting System are true and valid. Any lawsuit, claim, or claim arising from a false complaint should be borne by you, both legally and financially.

The following list explains the most common types of abuse we investigate and the required information and/or evidence we expect from you to support our investigation:

Issue Type

Description

Required Information and/or Evidence

Notes

Illegal Information

Contains violence, illegal drugs, terrorism, and other inappropriate, illegal information

Abusive Domain(s)

Webpage Screenshot

Report Description

Click here to report abuse.

Illegal Activities

Set up phishing and fraud site/fake site, Provide digital currency online trading services to implement fraud activities

Abusive Domain(s)

Webpage Screenshot

Report Description

Click here to report abuse.

Infringement Act

trademarks and copyrights of works

Abusive Domain(s)

Webpage Screenshot

Report Description

Proof of Rights 

Declaration or Power of Attorney

Click here to report abuse.

In case of a trademarked domain name, We recommend that you seek other rights remedies for trademark infringement disputes, such as initiating UDRP procedures.
For more information on how to start UDRP, you can refer to the following link.
https://www.icann.org/resources/pages/filing-udrp-2013-05-21-en

Other Issues

If your issue is not listed above, you can select this

Abusive Domain(s)

Webpage Screenshot

Report Description

Click here to report abuse.

We will launch an investigation within three (3) working days after receiving your abuse report, and send a system email to your contact email to notify you of the investigation results.
Within two (2) working days thereafter, we will take appropriate action based on the findings and notify you, and you will also receive a system email. You can also query the progress of the report by clicking here.

If you encounter difficulties in reporting abuse through the Online Reporting System, you can contact us via <complaint@gname.com > for further assistance.

If you have urgent issues to report, we recommend that reporting abuse through the Online Reporting System is the fastest way.

Other methods typically take more time and result in longer delays.

Currently, we have collected the most common and typical abuse issues we have identified and received abuse reports, and listed them in the Online Reporting System. At the same time, we are also continuously improving and perfecting the Online Reporting System. In the future, we will add more issue types to the Online Reporting System to assist complainants in better handling abuse incidents and preventing domain abuse.
We sincerely appreciate each complainant for their efforts to help us improve our Online Reporting System.